Delivery & Return Policy
Delivery Policy & Returns for Lyxskotorkare.se
1. Delivery & Returns Information
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is something wrong with the order confirmation, you should immediately contact us via email at infokontaktaoss@gmail.com.
3. Delivery
Our normal delivery times are 5-12 working days. NOTE: Orders placed on weekends will be shipped the following Monday at the earliest.
Due to high workload at the postal service provider , delays may occur. We therefore ask for your understanding as this is beyond our control.
If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: Infokontaktaoss@gmail.com .
Please note that additional customs & VAT fees may apply as you as a customer are a private importer of the product you order.
4. Prices
All prices in the store are listed in SEK and all prices include 25% VAT.
We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.
5.1 When exercising your right of withdrawal:
● You must notify us of your withdrawal. The message should be sent to us at infokontaktaoss@gmail.com. Your message should clearly state your name, address, email address, order number and which goods you are returning.
● You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal .
● You are responsible for return shipping, delivery and condition of the products upon return, so the products should be sent well packaged and in their original packaging.
● We reserve the right to deduct from the refund amount an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.
5.2 The right of withdrawal does not apply to:
● Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
● Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.
● Custom-made product, which has been tailored specifically for you or has a clear personal touch according to your wishes.
● Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.
● Goods that can deteriorate quickly, such as food.
● Serial numbers of newspapers or magazines.
6. Complaints and grievances.
● We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
● You must always contact us for approval before returning a defective item.
● The complaint should be sent immediately after the defect is discovered.
6.1 How do you proceed in the event of a complaint?
● Any errors and defects should always be reported to infokontaktaoss@gmail.com, where you provide your name, address, email address, order number and a description of the error.
● If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
● We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.
7. Limitation of liability
● We assume no responsibility for indirect damages that may occur due to the product.
● We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent deliveries from suppliers.
● Furthermore, no responsibility is taken for any changes to products/ product characteristics that have been changed by the respective supplier and other factors beyond our control.
8. Product information
●We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as some color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.